Proactive Collections Specialist - Accelerate Cash Flow

ABM industries; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

ABM is seeking a Collections Specialist to manage a portfolio of accounts, accelerate cash conversion, and reduce aging. You will work with Billing, Operations, and Account Management to resolve disputes and maintain accurate documentation.

You'll actively contact clients by phone and email, negotiate payment plans, and track performance against cash-flow KPIs, contributing to ABM's enterprise financial objectives.

Qualifications

• 2+ years of collections or accounts receivable experience.
• Proven ability to reduce past-due balances.
• Strong communication and negotiation skills.
• Experience with ERP or collections systems.

Responsibilities

• Manage an assigned portfolio of customer accounts across aging buckets.
• Proactively contact clients to secure payment on past-due balances via phone and email.
• Maintain a disciplined call and outreach cadence.
• Negotiate payment commitments and structured payment plans.
• Drive reduction in past due balances.
• Client Communication & Relationship Management.
• Serve as primary contact for payment-related inquiries.
• Maintain professional, solution-focused client conversations.
• Secure and document promise-to-pay commitments.
• Escalate strategic or high-risk accounts when appropriate.
• Identify root causes of delinquency and pass off to proper resolution team.
• Partner with Billing, Operations, and Account Management to resolve disputes.
• Coordinate joint client outreach when needed.
• Ensure timely resolution of payment barriers.
• Maintain accurate and detailed account notes.
• Update all activity within Oracle Advanced Collections.
• Ensure data accuracy for reporting and analytics.
• Meet defined cash flow performance metrics.
• Participate in account review meetings.
• Contribute to continuous improvement initiatives.

Skills

Collections

Negotiation

Client communication

Time management

Documentation

Cross-functional coordination

Tools

Oracle Advanced Collections

Job description

ABM is seeking a Collections Specialist to manage a portfolio of accounts, accelerate cash conversion, and reduce aging. You will work with Billing, Operations, and Account Management to resolve disputes and maintain accurate documentation.

You'll actively contact clients by phone and email, negotiate payment plans, and track performance against cash-flow KPIs, contributing to ABM's enterprise financial objectives.