Pro Shop Supervisor

Sun City West Inc.; Sun City (AZ); On-site; USD 47,000 - 67,000; Full time

Job summary

A leading company in the golf industry is seeking a Pro Shop Supervisor to oversee operations at Pebblebrook Golf Ops. This full-time position is responsible for managing staff, ensuring excellent customer service, and upholding safety standards. Candidates must possess a Bachelor's degree and relevant golf course management experience. Ideal individuals will demonstrate strong leadership skills and a commitment to quality service.

Qualifications

• 2 years supervisory experience in golf operations required.
• PGA member or extensive golf course management experience preferred.
• Ability to manage cash transactions and financial reports.

Responsibilities

• Oversee daily golf operations and manage staff.
• Ensure compliance with health and safety standards.
• Handle customer inquiries and resolve complaints.

Skills

Customer Service

Cash Handling

Inventory Management

Team Leadership

Communication

Education

Bachelor's degree

Food Handlers Card

Arizona Title 4 Certification

Food Protection Manager Certification

Tools

Microsoft Office Suite

HRIS System

Job description

Job Details

Level: Experienced

Job Location: Pebblebrook Golf Ops - Sun City West, AZ

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $47195.00 - $66768.00 Salary/year

Job Shift: Day

Description

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED

The Pro Shop Supervisor is responsible for overseeing the daily operations of one or more golf facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.)

• In-depth knowledge and management of all aspects of the pro-shop environment including but not limited to golf fees, golf cart rentals, driving range, practice areas, merchandising, food, and beverage concessions in compliance with federal and state laws.
• Participate in the selection of staff for assigned area, interviewing, hiring; provide or coordinate staff training; conduct annual performance evaluations and present wage increase recommendations; work with employees to correct deficiencies; implement discipline procedures using current policy and guidelines.
• Preservation and oversight of the facility's general appearance, being sure to identify any potential issues or unsafe conditions and working with other departments as needed to provide corrective actions. Manages facilities and activities in accordance with all County Health and Safety Standards using daily site and space inspections.
• Plan, direct, and coordinate the department's work plans and goals, objectives, policies, and procedures; meet with staff to identify and resolve problems; assign projects and programmatic areas of responsibility; review and evaluate work methods and procedures.
• Utilizing the HRIS system to create shift schedules reviews and approves bi-weekly time off and sick time requests, payroll, and timecard transactions.
• Trains staff on handling cash transactions requiring the ability to handle paper and coin monies and count back change, the proper use of POS; ensure transactions are entered accurately including voiding, correcting, and troubleshooting systems with the help of both the accounting and IT departments.
• Oversee daily cash transactions; prepares end-of-day reporting and makes secure bank deposits. Communicate with the accounting team to manage any discrepancies and POS issues.
• Performs inventory control and purchasing for the Pro Shops including reconciliations within the TEI system.
• Adheres to and manages each site’s annualized budget. Under the guidance of the Golf Operations Manager and in conjunction with the budget, prepares purchase requests and monitors expenditures for each site to include purchase requests for food and beverage operations and manages inventory and ordering of all supplies.
• Must be able to read, write, and speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, communicate both orally and in writing effectively before groups of customers or employees of the organization.
• Acts as the liaison with golf clubs at assigned courses and ensures that course policies, procedures and rules are explained to all players and their guests.
• Impeccable customer service and social perceptiveness includes the ability to evaluate customer satisfaction and responsiveness, and pivot service as needed.
• Respond to and resolve difficult and sensitive resident inquiries and complaints. Responsible for reporting all Incident Reports quickly, effectively utilizing appropriate documentation and elevating to the General Managers attention as needed.
• Maintains a consistent record of onsite acceptable attendance and punctuality according to policy guidelines and can work a flexible work schedule when needed.
• Other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

• Maintain a valid Arizona driver's license and good driving record for insurance purposes.
• Obtain and maintain a Food Handlers Card within 30 days of hire.
• Obtain and maintain a current and valid Arizona Title 4 Basic Liquor Law Training Certification within 30 days of hire.
• Obtain and maintain a Food Protection Manager certification.

SUPERVISORY RESPONSIBILITIES
This position supervises and directs staff. Supervisory responsibilities include planning, directing, interviewing, hiring, training employees, discipline action and evaluation of staff using performance evaluations, partnering with the appropriate departments to provide wage changes and adjustments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Sufficient Training and education to demonstrate possession of required knowledge, skills and qualifications are required.

• Professional Golf Association member in good standing or extensive background in golf course management.
• Bachelor’s degree (B.A.) from four-year college or university in business or recreation field
  • An equivalent combination of education and experience equaling a minimum of five years may be substituted for educational requirement.
• Must have advanced knowledge of Microsoft Office Suite with an emphasis on Excel, PowerPoint, Outlook, and Word.
  • Knowledge of Paycom and TEI programs a plus.
• Two years’ supervisory experience in a golf operations environment required.
• Specific knowledge related to golf course operations including course conditions, golf leagues, marketing functions with golf events required.

PHYSICAL DEMANDS
Work is conducted in a dynamic, fast-paced office, golf course and facility setting with moderate to loud levels of noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The following are representative illustrations of requirements-sitting or standing for extended periods of time primarily in an office setting but at times in offsite locations to and from their assigned work area. Work involves walking, talking, hearing, using hands to handle, feel or operate objects and tools to include computers and office equipment. Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

The employee must regularly lift and or move up to 50 pounds independently and occasionally lift and/or move up to 100 pounds with assistance.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment can be moderate or louder depending on the venue.

Work is expected to be performed from an office setting and golf course venues that are both indoors and outdoors.

Must have the ability to perform the essential job duties with or without reasonable accommodation.

*NOTICE*

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties as required by their manager.

The requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. "Ability" means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers, and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN "AT WILL" EMPLOYMENT.