Pro-Shop Sales Associate — Training Center

Tharos Training Center; Upper Marlboro (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Tharos Training Center in Upper Marlboro, MD, is seeking a Training Support Specialist (TSS) to support its busy training division. You will handle customer service, retail operations, training prep, and facility support, ensuring a positive experience for students and staff.

The role requires strong communication, 1–2 years in retail or service, ability to manage inventory, operate the Pro-Shop, and coordinate events.

Qualifications

• High school diploma or GED.
• 1–2 years of retail, customer service, hospitality, or related experience preferred.
• Experience with POS systems, cash handling, and credit card processing.
• Experience with inventory management, merchandising, receiving shipments, and stocking.
• Proficient with Microsoft Office, POS software, and standard business applications.

Responsibilities

• Provide exceptional customer service by assisting customers with merchandise, range services, and training inquiries.
• Operate the POS system for retail sales, memberships, gift cards, and other transactions.
• Maintain a clean, organized, and fully stocked Pro-Shop.
• Receive, inventory, stock, and replenish merchandise; report low inventory.
• Assist with inventory counts, product ordering, and accountability of merchandise and supplies.
• Support daily Pro-Shop operations to ensure customer service and operational readiness.
• Check in customers for training, range use, and events while verifying required documentation.
• Answer phones, respond to customer inquiries, schedule classes, and provide information about products and services.
• Promote merchandise, memberships, training programs, and special events.
• Perform opening and closing duties, including cash reconciliation, sales reporting, and securing facilities.
• Maintain clean, safe, and welcoming customer, retail, and classroom areas.
• Prepare classrooms, training materials, and event spaces for scheduled courses and events.
• Monitor inventory for damaged, expired, or discontinued products and report discrepancies.
• Comply with company policies, cash-handling procedures, safety standards, and all applicable federal, state, and local regulations.
• Report customer service issues, inventory concerns, operational problems, and safety hazards to management.
• Support administrative tasks, merchandising, customer outreach, special events, and facility operations.
• Perform other retail, customer service, administrative, and operational duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

POS system

Cash handling

Inventory management software

Job description

Upper Marlboro, MD, United States of America

Tharos Training Center is the leading provider of Protective Security Officer (PSO) training in the National Capital Region. Operating from a state-of-the-art, 40,000-square-foot facility, it trains over 5,000 security professionals and government personnel annually. The center offers comprehensive instruction, including firearms qualification, first aid, CPR, active shooter response, and specialized certifications such as Virginia DCJS and FPS PSO training.

Tharos stands out as the only private training center in the region dedicated solely to law enforcement and government contracting, ensuring a mission-focused, high-quality training environment. The facility features automated indoor firing ranges, flexible training areas, classrooms, and an advanced active shooter simulator. It provides both initial certification and refresher training to maintain PSO readiness.

Using next-generation simulation technology, including the TI Training Simulator, Tharos delivers immersive, scenario-based training with realistic CO2-powered weapons, enhancing PSO decision-making, compliance, and firearms preparedness. The tri-annual Active Shooter Training reinforces readiness and risk mitigation for federal security contracts.

Job Skills / Requirements

JOB DESCRIPTION

The Training Support Specialist (TSS) supports Tharos' training division through customer service, retail operations, administrative support, training preparation, recordkeeping, recruiting assistance, facility support, and other assigned duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide exceptional customer service by assisting customers with merchandise, range services, and training inquiries.
• Operate the point-of-sale (POS) system for retail sales, memberships, gift cards, and other transactions.
• Maintain a clean, organized, and fully stocked Pro-Shop.
• Receive, inventory, stock, and replenish merchandise; report low inventory.
• Assist with inventory counts, product ordering, and accountability of merchandise and supplies.
• Support daily Pro-Shop operations to ensure customer service and operational readiness.
• Check in customers for training, range use, and events while verifying required documentation.
• Answer phones, respond to customer inquiries, schedule classes, and provide information about products and services.
• Promote merchandise, memberships, training programs, and special events.
• Perform opening and closing duties, including cash reconciliation, sales reporting, and securing facilities.
• Maintain clean, safe, and welcoming customer, retail, and classroom areas.
• Prepare classrooms, training materials, and event spaces for scheduled courses and events.
• Monitor inventory for damaged, expired, or discontinued products and report discrepancies.
• Comply with company policies, cash-handling procedures, safety standards, and all applicable federal, state, and local regulations.
• Report customer service issues, inventory concerns, operational problems, and safety hazards to management.
• Support administrative tasks, merchandising, customer outreach, special events, and facility operations.
• Perform other retail, customer service, administrative, and operational duties as assigned.

REQUIRED EXPERIENCE & SKILLS

• High school diploma or equivalent required.
• One to two years of retail, customer service, hospitality, recreation, or related experience preferred.
• Experience in a retail store, Pro-Shop, sporting goods, firearms-related business, training center, or similar environment preferred.
• Excellent customer service, communication, and interpersonal skills.
• Experience using POS systems, cash handling, credit card processing, and cash reconciliation.
• Experience with inventory management, merchandising, receiving shipments, and stocking.
• Ability to promote products, memberships, and training programs while assisting customers.
• Strong organizational, multitasking, administrative, and recordkeeping skills.
• Proficient with Microsoft Office, POS software, and standard business applications.
• Ability to work independently and as part of a team with professionalism and attention to detail.
• Adaptable to changing priorities, special events, and operational needs.
• Basic knowledge of firearm safety and range operations preferred; willingness to learn required.
• Ability to maintain confidentiality, follow policies, and exercise sound judgment.
• Ability to work flexible schedules, including evenings, weekends, and occasional holidays.

REQUIRED QUALIFICATIONS

Candidates must possess or obtain the following within company-established timeframes:

• High school diploma or GED.
• Valid driver's license.
• Ability to pass a background check.

WORK CONDITIONS

• Monday through Friday business hours with primarily afternoon and evening shifts.
• Occasional weekend and extended hours as needed.

PHYSICAL DEMANDS

• Lift, carry, push, or move up to 50 pounds.
• Work indoors and outdoors.
• Stand, walk, bend, squat, reach, and perform physical activity throughout the workday.
• Reasonable accommodations may be provided for qualified individuals with disabilities.

Education Requirements (All)

High School Diploma

Additional Information / Benefits

AAP/EEO Statement Tharos Training Center is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays