Pro Shop Operations & Guest Experience Lead

Valencia Reserve; Boynton Beach (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Valencia Reserve in Boynton Beach, FL is seeking a Pro Shop Administrator to manage daily pro shop operations on-site. You will handle sales, inventory, and guest inquiries while maintaining an organized retail space.

The role includes greeting residents, scheduling tee times or court reservations, and supporting leagues, tournaments, and events. Strong customer service and reliability are essential for a positive guest experience.

Qualifications

• Experience in retail or pro shop operations is a plus.
• Strong customer service and communication skills with residents/guests.
• Basic administrative and organizational abilities including recordkeeping and scheduling.

Responsibilities

• Oversee daily pro shop operations on-site at Valencia Reserve.
• Handle opening/closing procedures and inventory management.
• Process sales and maintain a clean, organized retail space.
• Greet residents and guests, answer questions about merchandise and services.
• Schedule tee times or court reservations and coordinate leagues/events.
• Handle phone and email inquiries and update signage/promotions.
• Generate records and reports in collaboration with management.

Skills

Customer service

Communication

Administrative tasks

Education

High school diploma or equivalent

Tools

POS system

Email & spreadsheets

Club management software

Job description

Valencia Reserve in Boynton Beach, FL is seeking a Pro Shop Administrator to manage daily pro shop operations on-site. You will handle sales, inventory, and guest inquiries while maintaining an organized retail space.

The role includes greeting residents, scheduling tee times or court reservations, and supporting leagues, tournaments, and events. Strong customer service and reliability are essential for a positive guest experience.