Pro Shop Attendant

Boar's Head Resort; Charlottesville (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Boar's Head Resort in Charlottesville, Virginia, is seeking a Pro Shop Attendant to support management in daily operations of the golf shop. Responsibilities include handling point-of-sale transactions, booking tee time reservations, and ensuring a professional atmosphere.

The ideal candidate is at least 18 years old, has a high school diploma, and will provide excellent customer service while collaborating with team members. Flexibility in scheduling, including holidays and weekends, is essential for this role.

Qualifications

• Ability to work a flexible schedule, including holidays, weekends and nights if needed.
• Excellent customer service skills both in person and on the telephone.
• Ability to work independently or as part of a team.

Responsibilities

• Present a professional operation as the first point of contact to any guest.
• Operate the tee time management and point of sales system.
• Actively sell merchandise on the Pro Shop floor.

Skills

Customer service

Point-of-sale operation

Merchandising

Team collaboration

Education

High school diploma

Tools

Agilysys Golf system

Job description

We are seeking a Pro Shop Attendant to join our team. This position will support management with the daily operations of the golf shop, including but not limited to handling point-of-sale (POS) transactions, booking tee time reservations, assisting members and guests, merchandising, and ensuring a welcoming and professional atmosphere. The ideal candidate will provide excellent customer service and contribute to delivering an exceptional golf experience.

Work Environment

Work indoors behind the Pro Shop counter 95% of the time and outside 5% of the time.

Essential Job Functions

• Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls
• Operate the tee time management and point of sales system through Agilysys Golf
• Actively sell merchandise on the Pro Shop floor
• Clean, stock, fold, hang and straighten the merchandise in the Pro Shop
• Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members
• Communicate tee time changes and necessary information to the Starter’s table
• Assist Outside Service Representatives as needed
• Contribute to overall resort team effort by completing additional duties as assigned
• Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations
• Assist with duties of Outside Service Representative as needed

Requirements – Essentials

• Ability to work a flexible schedule, including holidays, weekends and nights if needed.
• Ability to learn how to operate the point of sales and tee time management systems.
• Excellent customer service skills both in person and on the telephone.
• Ability to work independently or as part of a team.
• Ability to prioritize and work in a fast paced environment.
• Ability to follow instructions.
• At least 18 years old.
• High school diploma.

Requirements – Desirable

• Previous customer service experience.
• Previous experience working in a Pro Shop.
• Knowledgeable about the game of golf and golfer's needs.