Pro-Shop Attendant

Greenhorn Creek Resort; Angels Camp (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Greenhorn Creek Resort is seeking a part-time Pro-shop Attendance to promote golf and guest service at the club. You will provide Three Steps of Service, manage merchandise orders, and oversee pro shop operations to support Members and guests.

You will field tee-time requests, handle check-ins, process transactions, and maintain shop inventory. This role requires reliability, a valid driver’s license, and comfort working outdoors in variable conditions.

Qualifications

• High school diploma, GED, or equivalent.
• Customer service experience.
• Comfort with indoor/outdoor work; exposure to extreme temperatures and humidity.
• Driver's License required.

Responsibilities

• Provide efficient, friendly customer service in the pro shop and process charges accurately at the register.
• Handle tee-time requests and inquiries in person or by phone, remaining courteous under pressure.
• Maintain inventory and organize merchandise, ensuring stock levels of shirts, socks, gloves, hats, balls, etc.
• Process special orders and follow up with customers on receipt of items per procedures.
• Assist Head Golf Professional, General Manager, and Tournament Coordinators as needed.

Skills

Customer service

Cash handling

Golf knowledge

Education

High school diploma

Job description

Job Title: Pro-shop Attendance

Hourly Rate: $16.90

Reporting to: the Pro-Shop Manager

Job Status: Part-time

Reports To: Head Professional

Prepared by: Regional Manager

Job Summary:

Golf Shop Attendant is responsible for promoting the game of golf and the club while providing the Three Steps of Service to the Members and guests of the club. Responsible for providing quality service, ordering necessary merchandise, and managing the golf shop operations.

Responsibilities

• Responsible for efficient and friendly customer service throughout the pro shop, checking in golfers, accurately ringing up charges at the register and properly checking in all golfers prior to play. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Respond to inquiries and make tee-times for Members and guests both in person and over the phone. Converse with Members and guests in a friendly manner. Focus attention on Member and guest needs while remaining calm, professional and courteous at all times, even when under pressure.
• Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. shirts, socks, gloves, hats, balls, etc.).
• Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
• Responsible for marshaling, starting, and outside services as needed and requested.
• Provide shop assistance to the Head Golf Professional, General Manager, and Tournament Coordinators.

About You

• High school diploma, GED, or equivalent, is required.
• Customer service experience. Basic Golf Knowledge Required.
• You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.
• Driver's License required

Physical Requirements:

• Identify and distinguish colors
• Walking and/or standing for the length of shift
• Frequently lifts/carries 25-40 pounds
• Continual use of fine manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stop repeatedly.

Working Conditions:

• May be indoor or outdoor setting depending on service area
• Varied weather conditions are expected
• Will work near mechanical equipment and hot surfaces
• Will work with aerosol and other cleaning chemicals.

Work Availability

Varied schedule to include evenings, weekends, holidays, and extended hours as business dictates.