Pro Shop Attendant

Cragun; Brainerd (MN); On-site; USD 18,597 - 24,108; Full time

Benefits offered by this job

Cragun's Resort Discounts

Dining Discounts at FIVE outlets

Gull Lake Cruises discounts

Highly discounted Golf

Flexible Scheduling

Great work environment

Hourly wage of $13.50-17.50

Job summary

Cragun's Legacy Courses in Brainerd, MN, is seeking a Pro Shop Employee to lead shifts, assist customers and manage tee times with a focus on service excellence. You will help customers select equipment, process transactions, and keep the shop organized and welcoming.

The role offers flexible scheduling, opportunities to participate in events, and discounts on Cragun's Resort facilities. Prior golf, retail, or customer service experience is preferred.

Qualifications

• Strong communication and customer service skills.
• Ability to lead a team and manage shift operations effectively.
• Comfortable handling transactions and managing cash registers.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Provide outstanding customer service and product recommendations.
• Maintain a clean, inviting pro shop environment.
• Lead the team during shifts and ensure tasks are completed efficiently.
• Handle phone inquiries, tee time bookings, and reservations.
• Process sales, returns, exchanges, and cash handling accurately.
• Assist with events, tournaments, and on-site clinics.

Skills

Customer service

Leadership

Communication

Cash handling

Teamwork

Retail experience

Job description

Description

Work AND play at Minnesota's Championship Golf Courses and create Legendary summer memories!

As a Pro Shop Employee at Cragun’s Legacy Courses, you are essential to the success of our operation, leading the team each shift and ensuring a seamless, exceptional experience for our customers. Your communication, leadership, and dedication to service are vital to the success of the shop and the satisfaction of our guests. By setting the tone for the team and maintaining a welcoming atmosphere, you will create a memorable experience for both customers and staff. If you're looking for an enjoyable job where you can gain experience at a Championship Golf facility that hosts a PGA Tour Americas event, expand your golf industry knowledge, and thrive in a fast-paced, dynamic environment, Cragun’s Legacy Courses is the place for you!

• Customer Service: Provide outstanding service by answering customer questions, offering product recommendations, and assisting with any needs to ensure a positive experience.
• Maintain Cleanliness: Ensure the pro shop is clean, organized, and inviting for customers, contributing to a welcoming environment.
• Shift Leader: Oversee the team during your shift, ensuring that staff are on task, positioned appropriately, and working efficiently. Lead by example with clear communication and assist as needed.
• Phone Handling: Answer phone calls promptly when not assisting in-person customers. Book tee times, assist with reservations, and provide helpful information.
• Cashiering: Process sales transactions, handle cash, credit cards, and receipts accurately. Ensure the register balances correctly and manage the cash drawer.
• Tee Time Reservations: Manage and assist with booking tee times, ensuring smooth scheduling and customer satisfaction.
• Sales: Assist customers with purchasing equipment, apparel, accessories, and other merchandise. Promote special offers and sales to boost store revenue.
• Handle Returns and Exchanges: Process returns and exchanges in accordance with store policies, ensuring customer satisfaction.
• Assisting with Events: Help with event setup, tournaments, and clinics, ensuring customers have all the necessary equipment and information for a successful experience.

Requirements

• Strong communication and customer service skills.
• Ability to lead a team and manage shift operations effectively.
• Ability to work in a fast-paced and team-oriented environment while maintaining a positive and professional demeanor.
• Comfortable handling physical tasks such as lifting, standing, and walking for extended periods.
• Previous experience in golf, retail, or customer service is preferred.
• Attention to detail and a strong sense of organization.
• Comfortable handling transactions and managing cash registers.
• Must be available to work flexible hours, including weekends and holidays.
• Must be at least 16 years of age with a valid driver's license!

Employee Benefits

• Incredible Cragun's Resort Discounts (marina rentals, recreation, pools, beaches, etc.)
• Dining Discounts for you, family, and friends at FIVE dining outlets
• Gull Lake Cruises discounts
• HIGHLY discounted Golf
• Flexible Scheduling
• A great work environment
• Hourly wage of $13.50-17.50

Experience the best golf in the Brainerd Lakes Area at Cragun's Legacy Courses - join our team!