Pro Shop Associate

Chelsea Piers; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Chelsea Piers Sky Rink is seeking a Pro Shop Associate who will be the go-to resource for skaters of all levels, helping them find the right gear and keeping equipment in top shape.

You will provide excellent guest service, handle cash, stock and inventory items, and support the Pro Shop team in creating a positive experience for visitors at Chelsea Piers.

Qualifications

• Must have strong customer service mindset and be guest-focused.
• Ability to handle cash transactions accurately and reconcile drawers.
• Experience stocking, receiving, and organizing inventory.
• Experience selling and fitting hockey and figure skating equipment is a plus.
• Collaborative team player with reliable scheduling and punctuality.

Responsibilities

• Provide excellent customer service to all guests and drive Pro Shop sales.
• Perform cash handling and drawer reconciliation.
• Receive, stock, and inventory items.
• Enhance the guest experience while representing Chelsea Piers.
• Assist guests with equipment and skate fittings.
• Sharpen skates using proper safety gear.
• Keep work spaces clean and clear.
• Report stock slippage or theft to management.
• Other duties as assigned.

Skills

Customer service

Cash handling

Stocking & inventory

Equipment fitting

Team player

Education

High school diploma or equivalent

Job description

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.

About The Opportunity

Chelsea Piers is seeking an energetic, self-motivated, and experienced customer service associate to join the Pro Shop team at Chelsea Piers Sky Rink. In this role, you'll be the go-to resource for skaters of all levels, from first-timers to competitive athletes, helping them find the right gear and keeping their equipment in top shape.

As a Pro Shop Associate you will be expected to:

• Provide excellent customer service to all guests and drive Pro Shop sales
• Perform cash handling and drawer reconciliation
• Receive, stock, and inventory items
• Enhance the overall guest experience while supporting and representing Chelsea Piers
• Assist guests with miscellaneous service needs, including equipment and skate fittings
• Sharpen skates using proper safety gear including protective eye wear
• Keep work spaces clean and clear
• Report any slippage/theft from stock to the Pro Shop Director or Sky Rink General Manager
• The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Qualifications

• High school diploma or equivalent
• Interest or background in hockey, figure skating, or fitness
• Outgoing, customer-focused, and hard-working
• Eager to learn and take initiative
• Punctual, professional, and reliable with scheduling
• Collaborative team player
• Able to sit or stand for 2+ hours at a time

Preferred Skills

• 2+ years of retail or customer service experience
• Experience selling and fitting hockey and figure skating equipment
• Experience sharpening or repairing hockey or figure skates
• Experience handling cash and following cash procedures
• Organized and detail-oriented