PRO Services & Partnerships Advisor

Floor & Decor; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Insurance plans

Job summary

Floor & Decor in Knoxville is seeking a PRO Services Sales Associate to cultivate relationships with professional customers in the hard surface flooring contractor space. You will support the PRO desk, manage orders, and promote PRO Credit Solutions and the PRO Premier Rewards Program while representing Floor & Decor's capabilities.

Responsibilities include understanding PRO market trends, collaborating with interior design and installation teams, and helping grow the PRO customer base.

Qualifications

• High School diploma or equivalent required.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Communication skills

CRM experience

Bilingual: Spanish

Retail sales experience

Education

High School diploma

Associate degree or higher

Tools

Salesforce CRM

Job description

Floor & Decor in Knoxville is seeking a PRO Services Sales Associate to cultivate relationships with professional customers in the hard surface flooring contractor space. You will support the PRO desk, manage orders, and promote PRO Credit Solutions and the PRO Premier Rewards Program while representing Floor & Decor's capabilities.

Responsibilities include understanding PRO market trends, collaborating with interior design and installation teams, and helping grow the PRO customer base.