Pro Sales Rep, Customer Pickup

Mulhalls; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

Plant discounts

Health Savings Account options

Job summary

Mulhalls in Omaha is seeking a Pro Sales Rep for Customer Pickup. This role is key in managing the customer pickup process, ensuring accuracy and efficiency while championing the Pro experience.

We're looking for someone with at least 2 years of customer service experience and strong proficiency in Microsoft Office. The ideal candidate will thrive in a team environment, handle multiple priorities skillfully, and have a passion for beautifying our community.

The position offers a competitive salary and an extensive benefits package.

Qualifications

• 2+ years of customer service experience preferred.
• Ability to manage multiple priorities under pressure.
• Physically capable of bending, lifting 50 pounds, and standing for long periods.

Responsibilities

• Manage daily tasks and projects of customer pickup process.
• Champion the Pro experience and lead order pickup.
• Maintain cleanliness and organization of customer areas.

Skills

Customer service experience

Proficiency in Microsoft Office

Team collaboration

Job description

A BIT ABOUT YOU

Diligent and thoughtful, you find comfort in the details and take pride in precision. You work thoroughly and with a sense of urgency, leaving nothing to chance – all with a passion for elevating our community’s outdoor spaces. Being of service is rewarding to you, and you’re known to be understanding, people-oriented, and persistent. With your keen sense of duty and penchant for planning, you bring a supportive and grounded presence wherever you go.

A BIT ABOUT US

We like plants, people, and beautiful spaces. John Mulhall came to Omaha in 1953 to landscape, and now, three generations later, we’re as committed as we’ve ever been to making Omaha a more beautiful place to live. Today we’re a team of a few hundred people, but our focus remains the same: working together to engage our community and share our passion for the beauty of the natural world. And we have fun doing it.

A DAY IN THE LIFE

As the Pro Sales Rep, Customer Pickup, you’ll report to the Nursery Yard Manager. While a member of the greater Nursery Yard team first, you’ll manage the daily tasks, projects, and processes that keep our customer pickup process accurate, fast, and healthy. You’ll be responsible for helping customers receive the products they’ve purchased, championing the importance of defined processes, and serving as the expert of the customer-facing side of the Nursery Yard Pro team – all in line with our vision to be the most loved plant shop in the country.

YOUR IMPACT

• Model our Customer Journey: The 15:5 Rule, Be the Guide, Keep It Seamless, Forget-Me-Nots, and Close the Deal
• Champion the Pro experience, partnering with our Merchandising + Pro Sales team to manage the needs of our Pro customers
• Lead the order pickup process, including completion of pick lists, loading customers, and weekly audits for overdue orders
• Maintain the cleanliness and organization of Customer Pickup 1A, 1B, and 1C by ensuring each area is free of weeds, trash, and products that are not yellow-flagged and SOLD-tagged to standard

WHAT WE’RE LOOKING FOR

• A belief in and passion for our purpose – beautifying our community
• 2+ years of customer service experience preferred
• Proficiency in the Microsoft Office suite
• The ability to manage multiple, competing priorities with a consistently positive response to pressure
• The ability to bend and lift 50 pounds, stand for long periods, and work in a variety of weather conditions
• A supportive team player who anticipates problems and works collaboratively to solve them

WHAT WE OFFER

• An inclusive, passionate, and fun work environment
• The opportunity to grow your career in concert with the natural world
• Great potential for personal and professional growth
• An amazing discount on all the plants and plant things you love
• Competitive pay and access to a full benefits package including 401(k), 401(k) match, PTO, paid holidays, medical, vision, dental, family leave, company-paid short-term disability insurance coverage, an Employee Assistance Program for free and confidential mental health, legal, and financial services, referral bonuses, Health Savings Account (HSA) and Flex Spending Account (FSA) options, pet insurance package options, wellness partnerships, community membership partnerships, and retail discount partnerships