Pro Parts Driver & Customer Care Specialist

Advance Auto Parts Inc.; Westfield (MA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts Inc. in Westfield, MA is seeking a Delivery Driver to pick, stage and deliver parts to pro customers, handle returns, and support sales initiatives. You will engage with customers, upsell where appropriate, and maintain inventory accuracy and store cleanliness.

The role requires safe driving, familiarity with warehouse systems, and strong customer service skills. Some weekends/evenings may be required; a valid license is essential.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• High school diploma or equivalent.
• Automotive parts experience is preferred.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries.
• Assist in upselling and cross‑selling products to increase average transaction value.
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot.
• General stocking including truck stocking, back stock and cycle counts.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Engage with walk‑in customers to understand their needs and recommend appropriate parts or services.
• Other duties as assigned.

Skills

Safe driving

Navigation ability

Delivery board system

Customer communication

Part locating

Inventory systems

Sales aptitude

Customer service orientation

Identify customer needs

Education

High school diploma or equivalent

Job description

Advance Auto Parts Inc. in Westfield, MA is seeking a Delivery Driver to pick, stage and deliver parts to pro customers, handle returns, and support sales initiatives. You will engage with customers, upsell where appropriate, and maintain inventory accuracy and store cleanliness.

The role requires safe driving, familiarity with warehouse systems, and strong customer service skills. Some weekends/evenings may be required; a valid license is essential.