Pro Customer Service & Sales Specialist

The Home Depot; Florence (KY); On-site; USD 33,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors and commercial clients. Team members support every stage of the Pro journey, from efficient order fulfillment and loading to tailored delivery and product knowledge.

Pro Team members are expected to meet monthly sales goals while maintaining a safe, clean environment and working collaboratively with colleagues across the store.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to upsell and recommend products.
• Familiarity with store processes and inventory handling.

Responsibilities

• Assist Pro customers at the Pro Desk and loading areas.
• Provide product knowledge and tailored delivery solutions.
• Work toward monthly sales goals and performance metrics.
• Maintain a clean, organized, and safe store environment.
• Resolve delivery issues and communicate advantages over competitors.

Skills

Customer service

Sales

Bilingual communication

Job description

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors and commercial clients. Team members support every stage of the Pro journey, from efficient order fulfillment and loading to tailored delivery and product knowledge.

Pro Team members are expected to meet monthly sales goals while maintaining a safe, clean environment and working collaboratively with colleagues across the store.