Pro Customer Service & Sales Specialist

The Home Depot; Bethesda (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team supports professional customers across the Pro journey, from order fulfillment to tailored delivery and product recommendations. Team members build relationships with pros, drive sales to meet monthly targets, and ensure safe, organized store operations.

Pro Desk assistance, loading, deliveries, and product knowledge are key; bilingual communication may be preferred at some locations to serve diverse customer needs.

Qualifications

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Collaborate to maintain a clean, organized, and safe environment and resolve delivery issues.

Responsibilities

• Support Pro customers with order fulfillment and tailored delivery solutions.
• Provide expert product recommendations and paint/product knowledge.
• Monitor inventory and support sales initiatives while upholding service and safety standards.

Job description

The Home Depot Pro Customer Service/Sales Team supports professional customers across the Pro journey, from order fulfillment to tailored delivery and product recommendations. Team members build relationships with pros, drive sales to meet monthly targets, and ensure safe, organized store operations.

Pro Desk assistance, loading, deliveries, and product knowledge are key; bilingual communication may be preferred at some locations to serve diverse customer needs.