Pro Customer Service/Sales

The Home Depot; Tustin (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

A major home improvement retailer is seeking dedicated individuals for its Pro Customer Service/Sales Team in Tustin, California. The role involves providing exceptional service to professional customers, driving sales through product knowledge, and ensuring successful project fulfillment. Team members will assist with order fulfillment, manage deliveries, and maintain a clean work environment. The position may require bilingual communication skills based on customer needs. Join us to help support and enhance the Pro customer experience.

Qualifications

• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other metrics.
• Proactively drive sales leveraging product knowledge.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Support every stage of the Pro customer journey.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.