Pro Customer Service/Sales

The Home Depot; Scottsdale (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales Specialist in Scottsdale, AZ. The role involves delivering exceptional service to professional clients, including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales through expert recommendations, and collaborating with team members to ensure customer satisfaction. Ideal candidates will have strong sales skills and the ability to build professional relationships. This position is full-time and may require bilingual communication skills depending on customer needs.

Qualifications

• Experience in a customer service or sales position.
• Ability to build and maintain professional relationships with clients.
• Proven sales track record in a retail setting.

Responsibilities

• Assist Pro customers with their needs at the Pro Desk.
• Drive sales through expert product recommendations.
• Collaborate with team members to resolve delivery issues.

Skills

Exceptional customer service skills

Sales strategies

Product knowledge

Bilingual communication skills

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services

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