Pro Customer Service/Sales

The Home Depot; Pompano Beach (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Pompano Beach is seeking dedicated team members for its Pro Customer Service/Sales Team. The role involves assisting professional customers, driving sales through expert product recommendations, and collaborating with team members to ensure project success. Candidates should possess strong customer service and sales skills, with bilingual capabilities preferred. This position aims to enhance the experience for contractors, property owners, and commercial clients.

Qualifications

• Strong customer service skills to assist professional customers effectively.
• Ability to leverage product knowledge for sales growth.
• Skills in managing deliveries and resolving issues.

Responsibilities

• Assist Pro customers with their needs at the Pro Desk.
• Manage and facilitate efficient order fulfillment and loading.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Customer service skills

Product knowledge

Sales skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.