Pro Customer Service/Sales

The Home Depot; Harper Woods (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Harper Woods is seeking dedicated Pro Customer Service/Sales Team members to enhance the experience for professional customers. This role involves supporting the customer journey through expert product recommendations, managing deliveries, and achieving sales goals. Team members will need strong communication skills and the ability to work well with others to maintain a clean and efficient work environment. Bilingual skills are a plus, depending on customer needs.

Qualifications

• Strong communication skills, particularly in a bilingual setting.
• Product knowledge relevant to contractors and commercial clients.
• Ability to meet sales goals and metrics.

Responsibilities

• Deliver exceptional service to Pro customers and support their project needs.
• Drive sales through tailored recommendations and effective order fulfillment.
• Collaborate with team members to maintain a safe and organized environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.