Pro Customer Service/Sales

The Home Depot; Oakland (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors, property owners, and commercial clients, through order fulfillment, loading, and tailored delivery options.

Team members build Pro relationships, proactively drive sales using product knowledge and loyalty programs, and aim to meet monthly sales goals while maintaining store safety and organization.

Qualifications

• Experience in retail customer service or sales.
• Ability to meet sales goals and customer service metrics.
• Knowledge of pro/home improvement products is a plus.

Responsibilities

• Assist Pro customers at the Pro Desk with orders, loading, and checkout.
• Provide product recommendations and tailored delivery solutions based on project needs.
• Help maintain a clean, organized, and safe store environment and resolve delivery issues.

Skills

Customer service

Sales

Job description

155652BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.