Pro Customer Service/Sales

The Home Depot; Manassas (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team supports professional customers, including contractors, property owners, and commercial clients, through efficient order fulfillment, safe loading, and tailored delivery solutions. Team members build and maintain pro relationships, leverage product knowledge and loyalty programs to drive sales, and provide outstanding service tailored to each project needs.

At the Pro Desk, associates collaborate to keep inventory clean, organized, and safe, while

Qualifications

• Provide outstanding customer service to Pro customers.
• Meet monthly sales goals and support store initiatives.
• Communicate product knowledge and delivery options clearly.

Responsibilities

• Assist Pro customers at the Pro Desk and sales floor.
• Process orders, coordinate pickups and deliveries.
• Maintain a clean, safe, and organized service area.

Skills

Customer service

Sales

Communication

Bilingual (preferred)

Job description

157334BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.