Pro Customer Service/Sales

The Home Depot; Wauwatosa (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team delivers an exceptional experience to professional customers, including contractors, property owners, and commercial clients. The role supports every step of the Pro journey—from efficient order fulfillment to tailored delivery solutions—while building lasting professional relationships and driving monthly sales goals.

Team members may assist at the Pro Desk, help with loading materials, manage deliveries, and offer paint and product expertise.

Qualifications

• Bilingual communication skills may be preferred at certain locations.

Responsibilities

• Assist Pro customers with orders and tailored product recommendations.
• Support store goals by meeting sales metrics and maintaining a clean, safe environment.
• Provide expert product knowledge for efficient order fulfillment and delivery coordination.

Skills

Bilingual communications

Job description

157447BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.