Pro Customer Service/Sales

The Home Depot; Lanham (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors, property owners, and commercial clients. Team members assist at the Pro Desk, help with loading and deliveries, and provide tailored product recommendations to drive sales.

Members maintain a clean, organized, and safe store environment, monitor inventory, and support sales initiatives while meeting monthly goals.

Qualifications

• Customer-facing roles with strong communication
• Ability to drive sales through product knowledge and recommendations
• Comfort with meeting monthly sales goals and key metrics

Responsibilities

• Assist at the Pro Desk and in-store counters
• Support loading materials and managing deliveries
• Provide product knowledge, paint expertise, and tailored recommendations
• Monitor inventory and assist with promotions and sales initiatives
• Resolve delivery issues and communicate Home Depot advantages to customers

Skills

Customer service

Sales

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.