Pro Customer Service/Sales

The Home Depot; Laguna Niguel (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Home Depot in Laguna Niguel, CA is seeking team members for Pro Customer Service/Sales who assist professional customers with orders, product recommendations, and tailored delivery solutions. The role emphasizes collaboration to maintain a clean, safe store environment and meet monthly sales goals.

Team members leverage product knowledge and loyalty programs to drive sales, support loading and delivery, and resolve issues to ensure Pro customers’ projects stay on track.

Qualifications

• Experience in customer service or sales.
• Ability to explain product features and benefits to professional customers.
• Strong communication and teamwork skills.

Responsibilities

• Assist Pro customers at the Pro Desk with orders and product recommendations.
• Support efficient order fulfillment and loading for Pro customers.
• Provide tailored delivery solutions and resolve delivery issues.
• Maintain a clean, organized, and safe store environment.
• Help monitor inventory and support store sales initiatives.
• Strive to meet monthly sales goals and other performance metrics.

Skills

Customer service

Sales support

Product knowledge

Communication

Tools

POS system

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.