Pro Customer Service/Sales

The Home Depot; Glendale (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team in Glendale, NY. This role focuses on delivering exceptional service to professional clients, including contractors and property owners. Candidates should have strong product knowledge, customer service skills, and the ability to meet sales goals. The position involves assisting at the Pro Desk, loading materials, and maintaining customer relationships to ensure project success. Bilingual communication skills may be preferred.

Qualifications

• Experience in customer service within retail environments is preferred.
• Ability to communicate effectively with diverse customer groups.
• Sales-oriented mindset with the capability to meet goals.

Responsibilities

• Deliver exceptional service to professional customers.
• Assist with order fulfillment and manage deliveries.
• Proactively drive sales through product recommendations.

Skills

Product knowledge

Bilingual communication

Customer service

Sales initiatives

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.