Pro Customer Service/Sales

The Home Depot; Eden Prairie (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team provides specialized service to professional customers such as contractors and commercial clients in-store. Team members assist with order fulfillment, help customers with product recommendations, and support tailored delivery solutions to ensure project success.

In this role, staff will work to meet monthly sales goals while maintaining a clean and safe environment, collaborating with teammates to resolve delivery issues and highlight Home Depot’s

Qualifications

• Customer service experience with professional clients preferred.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Assist Pro customers at the Pro Desk and during deliveries.
• Provide product recommendations and tailored delivery solutions.
• Meet monthly sales goals and key performance metrics.
• Maintain a clean, organized, and safe store environment.
• Collaborate with team to resolve delivery issues.

Job description

Job Description

156521BR

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.