Pro Customer Service/Sales

The Home Depot; Crescent Springs (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team serves professional customers, from contractors to commercial clients, delivering an exceptional shopping experience. Team members support every stage of the Pro journey, from order fulfillment to tailored delivery solutions.

Staff help pro customers meet monthly sales goals, assist at the Pro Desk, load materials, manage deliveries, and share product knowledge.

Qualifications

• Customer service experience preferred.
• Ability to meet monthly sales goals.
• Pro Desk and delivery coordination knowledge helpful.

Responsibilities

• Assist pro customers at the Pro Desk.
• Support order fulfillment and loading of materials.
• Provide expert product recommendations and tailored delivery solutions.
• Coordinate and communicate delivery options with customers.
• Maintain store cleanliness, organization and safety.
• Monitor inventory and participate in sales initiatives.

Skills

Bilingual communications

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.