Pro Customer Service/Sales

The Home Depot; Cerritos (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

The Home Depot is seeking proactive members for their Pro Customer Service/Sales Team in Cerritos, California. This role focuses on delivering exceptional service to professional customers, including contractors and commercial clients. Team members will assist with order fulfillment, provide tailored recommendations, and collaborate to maintain a clean and organized workspace.

Successful candidates will drive sales through product knowledge and customer relationships, with the expectation of meeting monthly sales goals. Bilingual skills may be preferred based on customer needs.

Qualifications

• Strong product knowledge and customer service skills.
• Ability to meet monthly sales goals.
• Bilingual communication skills preferred.

Responsibilities

• Assist Pro customers with orders and fulfill their needs.
• Drive sales through expert recommendations and relationship building.
• Collaborate with team members to maintain a clean and safe environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.