Pro Customer Service/Sales

The Home Depot; Bolingbrook (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Bolingbrook, IL, supports professional customers including contractors and commercial clients, assisting at the Pro Desk and with deliveries. The role emphasizes efficient order fulfillment, safe loading, and expert product recommendations tailored to each project.

Team members build professional relationships, proactively drive sales using product knowledge and loyalty programs, and uphold outstanding service.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to communicate effectively with professional customers.
• Comfort with product recommendations and loyalty programs.

Responsibilities

• Assist Pro customers at the Pro Desk and during deliveries.
• Fulfill orders efficiently and ensure safe loading.
• Provide tailored product recommendations and delivery solutions.
• Monitor inventory and support sales initiatives.
• Maintain a clean, organized, and safe store environment.

Skills

Customer service

Sales

Product knowledge

Communication

Bilingual communication

Job description

156206BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.