Pro Customer Service/Sales

The Home Depot; Albert Lea (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member to enhance the experience for professional customers. You will deliver tailored product recommendations, drive sales, and manage customer relationships across various projects. You’ll collaborate with team members to maintain a safe and organized environment and meet sales goals. Strong communication skills are essential, and bilingual individuals may be preferred. This role offers full-time employment in a dynamic team.

Qualifications

• Proven customer service experience is preferred.
• Ability to build and maintain professional relationships.
• Effective communication skills, bilingual ability preferred.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Drive sales through effective engagement and product recommendations.
• Collaborate with team members to maintain the workspace.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Other
• Consumer Services