PRN ER Registration Admitting

HonorHealth; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

HonorHealth is seeking a Registration Admitting professional in Phoenix, AZ for day shifts. The role admits patients, collects information, and ensures accurate registration while prioritizing during high volume. Strong customer service and HIPAA compliance are essential.

Applicants should have a High School Diploma or GED and experience in medical office or hospital registration. The position emphasizes teamwork within the revenue cycle and patient care.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Greet patients and the public and provide information courteously while upholding HIPAA and confidentiality standards.
• Process pre-registered accounts and complete registration with patient demographic, insurance, and financial information.
• Obtain signatures on documents and prepare paperwork to ensure accurate patient identification and admissions.
• Scan documents into EMR/financial systems, including IDs and insurance cards.
• Coordinate with payers to verify eligibility and obtain prior authorization to avoid denials and penalties.
• Collect payments for balances due at admission or discharge, including co-pays and deductibles.
• Collaborate with the care team to support patient satisfaction and reimbursement.

Education

High School Diploma or GED

Job description

Primary City/State:

Sonoran Crossing Medical Center - 33400 N 32nd Ave Phoenix, AZ 85085

Category:

Patient Services

Shift:

Day

Department:

Registration Admitting

PRN

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

ESSENTIAL FUNCTIONS

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required
• 1 year experience at a medical office or other hospital/ nursing home facility. Preferred

We're all in for your career.