Prize Claims Specialist

NC Lottery; Wilmington (NC); Hybrid; USD 28,000 - 32,000; Full time

Job summary

The North Carolina Education Lottery seeks a Regular Full-Time Associate to join our Wilmington, NC claims center. This on-site role emphasizes customer service, cash handling, and accurate processing of prize claims in a fast-paced environment.

You will verify eligibility, prepare payments, balance drawers, maintain records, respond to inquiries, and support secure operations while upholding audit standards.

Qualifications

• High school diploma or GED with 1 year of customer service, cash handling, or office experience.
• Strong attention to detail and accuracy in cash handling and recordkeeping.
• Excellent communication and interpersonal skills focused on customer engagement.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to analyze information, solve problems, and work independently in a fast-paced environment.
• Ability to handle confidential information with discretion; multitask and stay professional under pressure.
• IRS TIN Matching System access is preferred; Notary Public and First Aid/CPR certifications preferred.

Responsibilities

• Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure tools and IRS TIN matching systems.
• Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards.
• Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity.
• Maintain accurate and complete claim documentation and secure storage of sensitive winner information with audit policy adherence.
• Respond to player inquiries with professionalism, empathy, and accuracy to ensure a positive claimant experience.
• Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems to ensure efficient claims center operations.

Job description

The North Carolina Education Lottery seeks a Regular Full-Time Associate to join our Wilmington, NC claims center. This on-site role emphasizes customer service, cash handling, and accurate processing of prize claims in a fast-paced environment.

You will verify eligibility, prepare payments, balance drawers, maintain records, respond to inquiries, and support secure operations while upholding audit standards.