Claims Analyst - Wilmington

NC Lottery; Wilmington (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

The North Carolina Education Lottery seeks a Regular Full-Time Associate to join our Wilmington, NC claims center. This on-site role emphasizes customer service, cash handling, and accurate processing of prize claims in a fast-paced environment.

You will verify eligibility, prepare payments, balance drawers, maintain records, respond to inquiries, and support secure operations while upholding audit standards.

Qualifications

• High school diploma or GED with 1 year of customer service, cash handling, or office experience.
• Strong attention to detail and accuracy in cash handling and recordkeeping.
• Excellent communication and interpersonal skills focused on customer engagement.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to analyze information, solve problems, and work independently in a fast-paced environment.
• Ability to handle confidential information with discretion; multitask and stay professional under pressure.
• IRS TIN Matching System access is preferred; Notary Public and First Aid/CPR certifications preferred.

Responsibilities

• Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure tools and IRS TIN matching systems.
• Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards.
• Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity.
• Maintain accurate and complete claim documentation and secure storage of sensitive winner information with audit policy adherence.
• Respond to player inquiries with professionalism, empathy, and accuracy to ensure a positive claimant experience.
• Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems to ensure efficient claims center operations.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Wilmington, NC, US

You don’t mind having lots of different responsibilities - in fact, you thrive on it! Frequent cash handling is BIG on the agenda! You really enjoy administrative responsibilities, you don’t mind a busy, changing workday, and you really have a knack for helping customers. While there is desk time, this job keeps you on the move regularly. And even though you may often be interrupted by requests, you also get the chance to work with some happy winners!

Come and develop your career in this fun, friendly, and fast-paced environment! The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher.

Responsibilities:

• Validate and process lottery prize claims by verifying player eligibility, age, and identity using secure verification tools and IRS TIN matching systems
• Prepare, approve, and distribute prize payments via checks or prepaid debit cards, ensuring compliance with Lottery and IRS standards
• Manage cash handling operations, including balancing drawers, daily deposits, and reconciliation of claims activity
• Maintain accurate and complete claim documentation, ensuring secure storage of sensitive winner information and adherence to audit policies
• Respond to player inquiries and concerns with professionalism, empathy, and accuracy, ensuring an engaging and positive claimant experience
• Monitor and balance instant ticket inventory, ticket vending machines, and SCIQ systems, ensuring efficient claims center operations

Requirements:

• High school/GED and 1 year of experience in customer service, cash handling, or operating in an office environment
• Strong attention to detail and accuracy in cash handling, reconciliation, and recordkeeping
• Excellent communication and interpersonal skills with a focus on customer engagement
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to analyze information, solve problems, and work independently in a fast-paced environment
• Demonstrated ability to manage confidential information with discretion
• Skilled in multitasking, prioritization, and maintaining professionalism under pressure
• IRS TIN Matching System access (Preferred)
• Notary Public certification (Preferred)
• First Aid and CPR certifications (Preferred)

***this is an on-site position***

Hiring Rate: $20.25/hr(this non-exempt position will be filled at or near the posted salary)

Close Date: August 24, 2026

About the North Carolina Education Lottery

We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our websitenclottery.com .

At the North Carolina Education Lottery, we deal with winners every day: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.

All employees of the Lottery are expected to support the organization's values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).