Private Dining & Events Manager

Prime Hospitality Group LLC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality group is seeking a Private Dining & Events Manager to spearhead event bookings and ensure outstanding service. The role involves coordinating details for private dining events, promoting the venue, and maintaining strong guest relations. Candidates should have experience in event sales, excellent communication skills, and the desire to grow within a dynamic team focused on delivering the best dining experiences.

Qualifications

• At least one year of private event sales experience in a fine dining setting.
• Ability to travel up to 25% of the time.
• Valid driver’s license and reliable transportation.

Responsibilities

• Book high volumes of private dining events and ensure guest satisfaction.
• Coordinate event details and manage reservations and setup.
• Develop sales budgets and marketing plans for catering sales.

Skills

Communication

Teamwork

Conflict Resolution

Customer Focus

Financial Acumen

Cultural Sensitivity

Education

High school diploma or G.E.D.

Bachelor’s Degree in Sales or Marketing

Tools

Office 365 applications

Job description

Established in 2017, Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and has grown to become the largest franchise group of the global brand with twelve locations. We have expanded into additional food and beverage concepts, such as our French-inspired café, Un Deux Trois, and continue to grow in the hotel hospitality space, building a collection of exciting, service-oriented brands.

As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. Our passion and values guide our team to provide unparalleled hospitality and outstanding experiences.

Position Summary

Ruth’s Chris Steak House, a beloved brand for over 50 years, is an institution and the starting point for Prime Hospitality Group. Our mission is to deliver the best steakhouse experience. Whether guests dine with us for a romantic dinner or a business event, we aim to provide the highest quality service.

The Private Dining & Events Manager, under the direction of the General Manager or Manager-on-Duty, is responsible for booking high volumes of repeat catering and private dining events, as well as pursuing off-site catering opportunities. This role involves coordinating event details, ensuring guest satisfaction, and maintaining communication with guests and staff to deliver exceptional service. The role also includes networking and promoting the brand within the community.

Essential Job Functions

Demand for Excellence

• Adhere to all company and Ruth’s Chris operating guidelines, standards, policies, procedures, and PHG Values.
• Maintain professionalism, a clean uniform, and good personal hygiene during all shifts.

Passion for Hospitality

• Monitor private events to ensure excellence, greet guests, oversee event execution, and assist to ensure guest satisfaction.
• Ensure additional items provided outside the contract are accurately charged.
• Address guest complaints promptly to maintain confidence and loyalty.
• Build relationships with repeat clients and prospect new business, following up post-event to ensure satisfaction.

Hunger to Grow

• Actively seek private event business from various sources, including cold calls and managing inquiries.
• Participate in staff meetings and stay informed on menu offerings, industry trends, and local events.

Unwavering Commitment

• Coordinate with management and kitchen staff to ensure smooth event execution and guest satisfaction.
• Manage event details, including reservations, setup, and menu finalization.

Desire to Win

• Develop sales budgets and marketing plans to increase private dining and catering sales.
• Track sales performance, analyze results, and implement strategies to meet goals.
• Promote the restaurant locally through networking and community involvement.

Physical Demands

• Operate POS systems, carry trays, lift supplies up to 35 pounds, and stand/walk for entire shifts.
• Maintain physical agility to reach, bend, and perform related tasks.
• Hear well in noisy environments.

Required Skills and Abilities

• High school diploma or G.E.D.
• At least one year of private event sales experience in a fine dining setting.
• Ability to travel up to 25% of the time.
• Valid driver’s license and reliable transportation.
• Proficiency with Office 365 applications.
• Strong communication, teamwork, conflict resolution, customer focus, financial acumen, and cultural sensitivity skills.
• Willingness to complete restaurant training and continuous learning.

Preferred Skills/Abilities

• Bachelor’s Degree in Sales or Marketing.

Work Authorization

Must be authorized to work in the United States.

EEO Statement

PHG is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on protected characteristics. Our employment decisions are based on qualifications, merit, and business needs.

Other Duties

This job description is not exhaustive, and duties may change. It does not constitute a contract.