Private Club Front Desk Attendant - Full Time Mornings

The Athletic Club of Columbus; Columbus (OH); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Daily meals

Free downtown parking and transport

Job summary

The Athletic Club of Columbus (ACC) is seeking a Front Desk Attendant to warmly welcome members and guests, handle inquiries, and help manage reservations, events, and communications across the club. This is a front-line position that supports dining, events, and member services in a historic, member-focused environment.

You will coordinate mail, parking, and reservations, assist with banquet planning, and ensure a tidy, secure front desk area.

Qualifications

• Prior customer service experience a plus.
• Personable and friendly demeanor. Professional and courteous, able to communicate with others through various methods.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure

Responsibilities

• Greet members and guests as they enter and leave the club.
• Monitor incoming calls and direct them to the appropriate person
• Assist in managing reservations for restaurants, rooms, and events
• Coordinate incoming mail, packages, and shipments
• Assist members & guest with parking related questions. Enter permanent and temporary vehicles into Offstreet. Bill members for guest parking accordingly.
• Monitor athletic activity. Make sure members are scanning in and guest/ reciprocal members are signing in and paying the athletic guest fees.
• Report any accidents or injuries to directors immediately via email.
• Communicate with other front desk employees to ensure all urgent matters are followed up on.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Keep an accurate drawer of $300. Coordinate making change with the accounting office.
• Keep front desk and lobby area as tidy and clean as possible.
• Check the Banquet Module and ACC emails to remain knowledgeable with events and programs.
• Monitor and assist with creating dining reservations on Seven Rooms. Make sure high-volume days are communicated to F&B management.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Facilitate reciprocal club program for both ACC members visiting reciprocal clubs and for reciprocal club members visiting the ACC; create Letters of Introduction for ACC members for them to have access to reciprocal clubs.
• Use of Northstar software system to:
• Accurately record cash, credit card and member charge sales through the RPOS terminal.
• Assist members with Accounts Receivable inquiries such as last statement balance due or food and beverage minimum remaining.
• Remain knowledgeable on Emergency Action plans and facility troubleshooting procedures. Review emergency PowerPoint.
• Organize inventory of office supplies/ materials and notify DMS when running low.
• Sort incoming mail. Coordinate shipping of packages with Director of Member Services via FedEx, UPS or USPS.
• Monitor front entrance to ensure member safety, accurate member usage and that no alcoholic beverages are entering or exiting the facility.
• Assist with other duties as assigned by the Director of Member Services.

Skills

Customer service

Multi-tasking

Professionalism

Job description

The Front Desk Attendant welcomes members into the club. This individual serves as the critical first impression as people enter the club and is invaluable in problem solving, assisting where needed, and helping to manage the flow of communication in the club.

Responsibilities

• Greet members and guests as they enter and leave the club.
• Monitor incoming calls and direct them to the appropriate person
• Assist in managing reservations for restaurants, rooms, and events
• Coordinate incoming mail, packages, and shipments
• Assist members & guest with parking related questions. Enter permanent and temporary vehicles into Offstreet. Bill members for guest parking accordingly.
• Monitor athletic activity. Make sure members are scanning in and guest/ reciprocal members are signing in and paying the athletic guest fees.
• Report any accidents or injuries to directors immediately via email.
• Communicate with other front desk employees to ensure all urgent matters are followed up on.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Keep an accurate drawer of $300. Coordinate making change with the accounting office.
• Keep front desk and lobby area as tidy and clean as possible.
• Check the Banquet Module and ACC emails to remain knowledgeable with events and programs.
• Monitor and assist with creating dining reservations on Seven Rooms. Make sure high-volume days are communicated to F&B management.
• Monitor valet staff to make sure they are all present and on time. Communicate with ACC management and valet supervisors when appropriate.
• Facilitate reciprocal club program for both ACC members visiting reciprocal clubs and for reciprocal club members visiting the ACC; create Letters of Introduction for ACC members for them to have access to reciprocal clubs.

• Use of Northstar software system to:

  • Accurately record cash, credit card and member charge sales through the RPOS terminal.
  • Assist members with Accounts Receivable inquiries such as last statement balance due or food and beverage minimum remaining.

• Remain knowledgeable on Emergency Action plans and facility troubleshooting procedures. Review emergency PowerPoint.
• Organize inventory of office supplies/ materials and notify DMS when running low.
• Sort incoming mail. Coordinate shipping of packages with Director of Member Services via FedEx, UPS or USPS.
• Monitor front entrance to ensure member safety, accurate member usage and that no alcoholic beverages are entering or exiting the facility.
• Assist with other duties as assigned by the Director of Member Services.

Qualifications

• Prior customer service experience a plus.
• Personable and friendly demeanor. Professional and courteous, able to communicate with others through various methods.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure

Benefits

• Daily meals
• Free downtown parking and transportation assistance

Salary & Schedule

$16.50/hour

FLSA Status: Non-exempt

Schedule: 5 or 6 am start depending on the day. Monday to Friday, 35 hours per week

Background

The Athletic Club of Columbus (ACC) is an iconic establishment. Created in 1912 by a group of business professionals interested in promoting social and athletic endeavors, the ACC remains an integral part of the Columbus business and political communities. The Club is rich in history and tradition and operates with an eye towards the future and an openness to change, diversity, and inclusion. The ACC is a haven for approximately 1,500 members and their families.

As part of the team, you will have the opportunity to continue a long tradition of excellent service while being able to make an impact through the introduction of new ideas and contributing to the club staff's identity. Employees are expected to present themselves in a professional yet friendly manner.

The Athletic Club of Columbus (ACC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The ACC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the ACC to hire any applicant. If hired, understand that the ACC or the employee can terminate the employee's employment at any time and for any reason, with or without cause and without prior notice. No representative of ACC has the authority to make any assurance to the contrary.