Private Care Coordinator | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Chelsea (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust in London invites applications for a Private Care Coordinator. You will manage patient registrations, billing notes, and funding pathways for private patients, ensuring timely processing and excellent service.

The role focuses on accurate record keeping, liaison with consultants and private patients, and minimising debt exposure while maintaining patient privacy and high professional standards.

Job description

Private Care Coordinator | The Royal Marsden NHS Foundation Trust

This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients.

This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration to guaranteeing funding for a range of medical and surgical treatment and inpatient admissions. It is a customer facing role with occasional shift cover as required.

The successful candidate will be a versatile, lateral thinker with an eye to detail and excellent customer services skills. They will put the patient first and be a confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be customer focussed, energetic, resilient, able to demonstrate initiative as well as prioritise a busy workload and have a good understanding of the Private Care offer within the Royal Marsden NHS Foundation Trust structure.

The successful candidate will have a proven record of customer-focussed change and improvement. Managing a busy workload, they will be energetic, set and maintain high standards with an eye for detail and go above and beyond to ensure that our patients are well supported and that the risk of debt to The Royal Marsden is minimised.

The post holder will:

• Put patients first - consider patients' needs and wishes in all that they do.
• Take pride in what they do - strive for highest standards in their own work and challenge colleagues to do the same.
• Strive to be the best - in terms of patient care and teamwork.
• Act with integrity - maintain the privacy and dignity of patients, work with integrity, be trustworthy and be accountable for own work.
• Respect others - patients, visitors and colleagues. Actively give and receive feedback.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

Main duties and responsibilities

• To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.
• Welcome patients and their families in a friendly and calm manner; accurately registering their details.
• Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
• Communicate clearly and concisely with consultants, patients, and colleagues within the Trust.

Customer Service

• To deliver the highest level of customer service to both patients and consultants and their teams meeting their individual requirements.
• Build and maintain excellent working relationships with consultants and their teams; demonstrating excellent communication skills.

Accounts/Finance

• Welcome all private patients on their arrival to the department, ensuring that the patient and their relatives are dealt with in a prompt, professional manner.
• Responsible for accurately recording all new private patient registration details on to the hospital's information system.

General Administration Professional

• To communicate with patients, members of the public and staff in a friendly, professional and courteous manner at all times.
• To ensure all letters, memos and reports are of high quality in terms of presentation and accuracy and adhere to Royal Marsden Private Care guidelines.

The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance to the hospitals policies and procedures and all relevant legislation.

The Private Care Coordinator role is patient-facing, responsible for coordinating the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will assist with the day to day management of requests for Change of Status between Private and NHS care and ensure that accurate and timely cost information is provided for Additional Private Care and funding secured. The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations.

The post holder will ensure that all patient activity is appropriately recorded on the electronic patient record on the Private Care billing system and that funds/authorisation or guarantees have been secured prior to the commencement of all treatment.

This advert closes on Monday 19 Oct 2026