Plastics Scheduler / PA | The Royal Marsden NHS Foundation Trust

The Royal Marsden NHS Foundation Trust; Chelsea (MA); On-site; USD 33,000 - 47,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust in Chelsea is seeking a Plastics Scheduler / PA to provide a comprehensive medical PA service and to organise theatre lists, liaising with the multidisciplinary team to ensure continuity of patient treatment.

You will coordinate patient pathways, handle telephone, email and in-basket enquiries, schedule surgeries and pre/post‑operative appointments, and support treatment planning in a busy specialist hospital setting.

Responsibilities

• Act as the first point of contact for service users, handling telephone, email and in-basket enquiries professionally.
• Coordinate and schedule surgeries and pre/post‑operative follow‑ups as designated by the surgical team.
• Process new patient referrals within Trust and national timeframes to meet cancer diagnosis and treatment standards.
• Demonstrate compassion and courtesy toward patients and families; provide high quality patient care.
• Establish and maintain effective relationships within the team and with external agencies.

Job description

Plastics Scheduler / PA | The Royal Marsden NHS Foundation Trust

The post holder will be responsible for the provision of a comprehensive Medical PA Service, alongside proficient organisation of theatre lists. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

The role is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. However, several of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).

The post holder will be responsible for the provision of a comprehensive administration/co-ordinator role. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone, email and in basket enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional and timely manner.
• Co-ordinate and schedule surgeries and pre and post surgical follow up appointments as designated by surgical team.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.
• Demonstrate compassion and courtesy towards patients and their families. Provision of high quality patient care.
• Establish and maintain effective working relationships with all members of the team. Being able to be a team player.

This advert closes on Friday 30 Oct 2026