Private Banking Client Service Specialist

PNC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 55,000; Full time

Job summary

PNC Private Bank seeks a Client Service Associate to serve as the primary contact for clients and advisors, handling servicing and administrative requests across Banking, Investment, and Fiduciary products. Based in Pittsburgh, PA, you will partner with Advisors and Operations to deliver a world-class client experience.

As the owner of the service experience, you will collaborate with Advisors, Middle Office, and Operations to fulfill requests, improve processes, and drive client satisfaction.

Qualifications

• Bachelor's degree required or equivalent.
• Passion for client service and relationship building.
• Ability to handle multiple requests with accuracy and timeliness.

Responsibilities

• Develops and maintains long term client relationships and manages expectations.
• Provides exceptional client service and executes on requests and transactions.
• Identifies opportunities for digital tools to offer self-service solutions.
• Communicates with internal partners to resolve issues and improve service.
• Supports service improvements by gathering client feedback.

Skills

Customer service

Communication

Attention to detail

Client relationship management

Education

Bachelor's degree

Job description

PNC Private Bank seeks a Client Service Associate to serve as the primary contact for clients and advisors, handling servicing and administrative requests across Banking, Investment, and Fiduciary products. Based in Pittsburgh, PA, you will partner with Advisors and Operations to deliver a world-class client experience.

As the owner of the service experience, you will collaborate with Advisors, Middle Office, and Operations to fulfill requests, improve processes, and drive client satisfaction.