Privacy Program Case Specialist

Blue Cross and Blue Shield of Massachusetts, Inc.; Boston (MA); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Paid time off

Well-being benefits

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Privacy Program Case Specialist to assist in processing privacy cases under direction from the Privacy Program Manager.

You will document events, investigate issues, and help remediate and close privacy events, incidents, and breaches in collaboration with legal and other business units. You will manage privacy event caseloads, support audits and examinations, and provide timely updates to the Privacy Program Manager.

Qualifications

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor's degree desired.

Responsibilities

• Manage case load of privacy events, including receiving, documenting, tracking, investigating, and taking action on assigned privacy-related data events and complaints concerning the organization's privacy policies and procedures in coordination and collaboration with other business units, the Privacy Program Manager and, as necessary, legal counsel.
• Support the Compliance and Privacy Office in responding to various projects, audits, and examinations.
• Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for various Privacy meetings.

Skills

Interpersonal skills

Oral and written communication

Caseload management

Detail-oriented

Health plan knowledge

HIPAA understanding

Privacy regulations knowledge

Cross-functional collaboration

Analytical problem solving

Education

Bachelor's degree desired

High school diploma or equivalent

Tools

MS Office

Job description

Position Summary:

The Privacy Program Case Specialist will, with direction from the Privacy Program Manager, support the BCBSMA Privacy Program by assisting in the processing of privacy cases. The Case Specialist works collaboratively with relevant business areas investigate and document privacy events, to assist the Privacy Program manager in the remediation and closure of privacy events, incidents, and breaches.

Key Accountabilities:

• Manage case load of privacy events, including receiving, documenting, tracking, investigating, and taking action on assigned privacy-related data events and complaints concerning the organization's privacy policies and procedures in coordination and collaboration with other business units, the Privacy Program Manager and, as necessary, legal counsel.
• Support the Compliance and Privacy Office in responding to various projects, audits, and examinations.
• Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for various Privacy meetings.

Qualifications:

• Strong interpersonal skills, including the ability to work collaboratively with various all levels of management.
• Excellent oral and written communication skills.
• Ability to manage heavy caseloads and prioritize, as necessary to meet regulatory deadlines.
• Detail oriented and organized individual with strong analytical and problem solving skills.
• Understanding of health insurance plan operations.
• Understanding of HIPAA.
• Understanding of State and federal privacy requirements.
• Experience participating in cross-functional teams and ability to work as a team player.
• Excellent Computer skills (Word, Excel, PowerPoint, Outlook).

Education/Relevant Experience:

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor's degree desired.

Education/Relevant Experience:

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor's degree desired.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location: Boston

Time Type: Full time

Hourly Range: $33.69 - $41.18

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.