Privacy Program Case Specialist

Blue Cross Blue Shield of Massachusetts; Boston (MA); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Privacy Program Case Specialist to support the Privacy Program under the direction of the Privacy Program Manager. You will assist in processing privacy cases, documenting events, and coordinating with business units and legal counsel to remediate incidents and breaches.

You will manage caseloads, track investigations, provide status updates, and help ensure compliance with HIPAA and state/federal privacy requirements while collaborating with

Qualifications

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor’s degree desired.

Responsibilities

• Manage case load of privacy events, document, track, investigate, and take action on assigned privacy-related data events and complaints.
• Support the Compliance and Privacy Office in responding to projects, audits, and examinations.
• Provide status updates and reporting on key Privacy activities and initiatives.

Skills

Interpersonal skills

Communication skills

Caseload management

Attention to detail

Health insurance knowledge

HIPAA knowledge

Privacy regulations

Cross-functional teamwork

Computer skills

Education

Bachelor’s degree

High school degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

Position Summary:

The Privacy Program Case Specialist will, with direction from the Privacy Program Manager, support the BCBSMA Privacy Program by assisting in the processing of privacy cases. The Case Specialist works collaboratively with relevant business areas investigate and document privacy events, to assist the Privacy Program manager in the remediation and closure of privacy events, incidents, and breaches.

Key Accountabilities:

• Manage case load of privacy events, including receiving, documenting, tracking, investigating, and taking action on assigned privacy-related data events and complaints concerning the organization's privacy policies and procedures in coordination and collaboration with other business units, the Privacy Program Manager and, as necessary, legal counsel.
• Support the Compliance and Privacy Office in responding to various projects, audits, and examinations.
• Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for various Privacy meetings.

Qualifications:

• Strong interpersonal skills, including the ability to work collaboratively with various all levels of management.
• Excellent oral and written communication skills.
• Ability to manage heavy caseloads and prioritize, as necessary to meet regulatory deadlines.
• Detail oriented and organized individual with strong analytical and problem solving skills.
• Understanding of health insurance plan operations.
• Understanding of HIPAA.
• Understanding of State and federal privacy requirements.
• Experience participating in cross-functional teams and ability to work as a team player.
• Excellent Computer skills (Word, Excel, PowerPoint, Outlook).

Education/Relevant Experience:

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor’s degree desired.

Education/Relevant Experience:

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor’s degree desired.

Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above

Location: Boston

Time Type: Full time

Hourly Range: $33.69 - $41.18

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way

You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA.

We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.