Privacy Operations Lead: Data Protection & Removals

DeleteMe; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k retirement plan

Paid Parental Leave

Paid Time Off (PTO)

11 Company-Paid Holidays

Work From Home Stipend

Cell Phone Reimbursement

Fitness Membership Reimbursement

Child Care Reimbursement

DeleteMe Gold Membership

Discounted DM Plans for Friends and**F

Job summary

DeleteMe’s Privacy Operations team is the beating heart of the organization, focusing on helping members remove their information from the internet. You’ll audit personal data, manage removal requests, and communicate results with care and accuracy.

This is an in-person role based in our Boston, MA office, requiring five days on-site per week to support cross-functional collaboration with Product, Engineering, and Customer Success teams.

Qualifications

• 2-3 years of experience in internal operations, Trust & Safety, professional services, or customer support.

Responsibilities

• Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources.
• Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers.
• Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable.
• Identify and escape patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements.
• Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements.
• Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow.

Skills

Experience in internal operations

Trust & Safety experience

Clear communicator

Attention to detail

G Suite proficiency

Jira familiarity

Tools

Jira

G Suite

Google Sheets

Docs

Job description

DeleteMe’s Privacy Operations team is the beating heart of the organization, focusing on helping members remove their information from the internet. You’ll audit personal data, manage removal requests, and communicate results with care and accuracy.

This is an in-person role based in our Boston, MA office, requiring five days on-site per week to support cross-functional collaboration with Product, Engineering, and Customer Success teams.