Priority Check-In Lounge Representative - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); Presencial; USD 24 000 - 34 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health & Income Protection

Professional development opportunities

Free meals in employee dining room

Free parking on/off-shift

Wellness incentive programs

Access to discounts on MGM properties

Resumo da oferta

The Cosmopolitan of Las Vegas is hiring a Priority Check-In Lounge Representative to deliver personalized, elevated service at the Autograph Lounge. You will warmly welcome guests, manage the check-in/out flow, and coordinate amenities while maintaining security and confidentiality.

Ideal candidates have front desk or guest services experience, strong cash handling skills, and superb communication abilities. Weekend/holiday shifts may be required; bilingual skills are highly preferred.

Qualificações

• Must be 18 years or older and able to work flexible shifts.
• Front desk/guest services exposure preferred.
• Ability to handle payments accurately and securely.
• Excellent communication and guest service skills.

Responsabilidades

• Open/close Priority Lounge daily and manage reports.
• Assist guests with check-in/out and verify amenities.
• Answer questions, facilitate reservations and special requests.
• Promote MGM Rewards and enroll guests when appropriate.
• Balance cash and process payments per cash handling procedures.

Conhecimentos

Customer service

Cash handling

Interpersonal skills

Bilingual (preferred)

Formação académica

High School Diploma

GED

Ferramentas

LMS/Opera

Descrição da oferta de emprego

Priority Check-In Lounge Representative - The Cosmopolitan### Priority Check-In Lounge Representative - The CosmopolitanApply: Property - The Cosmopolitan: Part time: Posted Today: End Date: November 2, 2026 (5 days left to apply): 280522Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB**:Step into the spotlight at **The Autograph Lounge at The Cosmopolitan of Las Vegas**, where every guest arrival is an opportunity to create a memorable first impression. As a Priority Check-In Lounge Representative, you’ll welcome guests with warmth, style, and exceptional service while providing a personalized, elevated check-in experience.If you love connecting with people, anticipating needs, and creating those little **WOW** moments that make a stay unforgettable, this is your opportunity to be part of something special atThe Cosmopolitan! **THE STARTING RATE:** $21.00 / Per Hour **THE DAY-TO-DAY:*** Open and close the Priority Lounge daily by following department standards, including running LMS/Opera arrival and departure reports, assigning rooms for Priority arrivals, ensuring amenities are sent, running next-day arrival reports, forwarding phones, and locking the Priority Lounge* Ensure the Priority check-in and check-out process is thorough, efficient, and runs smoothly while maintaining an excellent working relationship between the property and guests* Answer guest questions, facilitate reservations, and verify that special requests and amenities are delivered* Enhance the guest experience by offering upgraded accommodations when available and promoting MGM Rewards enrollment and benefits* Control and issue keys while protecting guest security, privacy, and confidentiality* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property cash handling procedures **THE IDEAL CANDIDATE:*** Must be 18 years of age or older* High School Diploma, GED or equivalent* Food Handler’s Card* One (1) year of prior relevant Front Desk, Concierge and/or Guest Services experience preferred* Six (6) months of prior relevant cash handling experience preferred* Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred* Must be able to work various shifts, including weekends and all holidays **THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Professional and personal development opportunities through employee programs and network groups* Free meals in our Cosmopolitan employee dining room* Free parking on and off-shift at all MGM Resorts properties* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts **VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12432 Are you ready to **JOIN THE SHOW**? Apply today!### About UsAt MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]