MGM Rewards Representative - The Cosmopolitan

MGM Resorts International; Las Vegas (NV); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Wellness incentive programs

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Discounts on hotel, food & beverage, &

Entertainment discounts

Job summary

Position: MGM Rewards Representative at The Cosmopolitan in Las Vegas. This part-time role focuses on delivering welcoming, informative experiences to guests, assisting with MGM Rewards enrollments, redemptions, and related inquiries across multiple systems.

You will help guests navigate the MGM Rewards app, process promotions and events, issue comps and FREEPLAY, and coordinate with VIP Services to support reservations and promotions in a fast-paced, entertainment-driven environment.

Qualifications

• Must be a minimum of 21 years of age.

Responsibilities

• Assist guests with MGM Rewards enrollment and program questions, including point and offer redemptions and program updates.
• Track receipts for non-gaming spend, redeem offers and MyVegas rewards, issue comps and FREEPLAY, and adjust Tier Credits.
• Navigate multiple computer systems (Patron Management, myVegas, MCP, Opera, Veridoc, GMP) and support VIP Services with reservations and ticket distribution.

Job description

## MGM Rewards Representative - The CosmopolitanApply: Property - The Cosmopolitan: Part time: Posted Yesterday: 280370Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As a Part Time MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property. **THE STARTING RATE:** $17.00 **THE DAY-TO-DAY:*** Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates* Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits* Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP* Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution* Assist guests in navigating the mobile app* Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo* Understand and consistently promote GameSense problem gambling program **THE IDEAL CANDIDATE:*** Must be a minimum of 21 years of age **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community