Printshop Operator - Tulsa Public Schools 7am to 4pm

ImageNet Consulting; Tulsa (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

ImageNet Consulting seeks a dependable Facility Management Clerk for the on-site TPS Print Center, Mon–Fri, 7:00 AM–4:00 PM. You will open and prepare the center, operate Canon/Ricoh printers and finishing equipment, and handle document production services with accuracy and speed.

You will provide excellent customer service to facility staff and customers, manage daily tasks, communicate order details, and assist with larger projects as needed. Training is provided and reliability is essential.

Qualifications

• Previous customer service experience required.
• Strong verbal, written, phone, and email communication skills.
• Must be willing and able to learn all TPS Print Center equipment.

Responsibilities

• Open and prepare the TPS Print Center for daily operations.
• Operate and become proficient with Canon and Ricoh printers and finishing equipment.
• Perform copying, printing, finishing, binding, laminating, and related document-production services.
• Monitor equipment and troubleshoot basic issues.
• Provide meter readings for billback of jobs produced.
• Deliver completed jobs to customers and departments.
• Provide professional customer service to facility staff and customers.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Position Summary:The Facility Management Clerk supports the daily operations of the on-site TPS Print Center while providing excellent customer service to facility staff and customers. Although employed by ImageNet, this position is located at a customer facility and serves as a primary point of contact for print, copy, finishing, document, and related services. This is an opening shift position, Monday through Friday, 7:00 AM–4:00 PM, with a one-hour unpaid lunch. Reliable and punctual attendance is essential. The employee must be ready to open and prepare the Print Center for daily operations at 7:00 AM. This position is ideal for a dependable, hardworking, self-motivated individual who works well independently, manages time effectively, communicates well, and takes ownership of assigned work. The employee will manage daily assignments as well as larger projects that may take several days or weeks to complete. ImageNet is willing to train the right candidate. Previous print-center experience is preferred but not required; however, customer service experience is required.Essential Responsibilities Print Center OperationsOpen and prepare the TPS Print Center for daily operations.Operate and become proficient with Print Center equipment, including Canon and Ricoh printers, large-format equipment, laminator, envelope printer, and binding, tabbing, and finishing equipment.Learn and utilize applicable software and company systems.Perform copying, printing, finishing, binding, laminating, tabbing, bar coding, Bates labeling, and other document-production services.Monitor equipment, troubleshoot basic issues, and communicate equipment problems requiring additional assistance.Maintain a clean, organized, and professional Print Center.Monitor and order paper, toner, and other necessary supplies.Provide meter readings for billback of jobs produced, where applicable.Deliver completed jobs to customers and departments. Customer ServiceProvide professional and responsive customer service to facility staff and customers.Answer incoming phone calls and respond to emails daily.Manage walk-up customer requests and order submissions.Monitor and process online/web order submissions.Communicate clearly regarding job requirements, deadlines, and order status.Research and resolve customer concerns whenever possible.Maintain positive working relationships with customers, facility personnel, and ImageNet management.Time Management & Project OwnershipComplete daily assignments while managing customer requests and production responsibilities.Independently prioritize and organize workload based on deadlines and customer needs.Manage both short-term assignments and larger projects that may extend over multiple days or weeks.Take ownership of projects from beginning to completion and maintain progress without constant supervision.Meet established deadlines and communicate proactively when issues may affect completion.Demonstrate initiative by identifying priorities and next steps without requiring continuous direction.Problem Solving & AdaptabilityAdapt to changing priorities, customer needs, equipment, processes, and procedures.Approach new and unexpected problems with a positive, solution-oriented mindset.Research and troubleshoot problems independently when appropriate.Know when to resolve an issue independently and when to ask for assistance.Communicate effectively with supervisors and management when additional guidance or resources are needed.Remain professional and productive when dealing with unexpected challenges or competing priorities. Knowledge, Skills & AbilitiesPrevious customer service experience required.Strong verbal, written, phone, and email communication skills.Dependable, punctual, and committed to the assigned opening schedule.Strong work ethic and attention to detail.Self-motivated and comfortable working independently with limited supervision.Strong organizational and time-management skills.Ability to manage multiple priorities and meet deadlines.Strong problem-solving and troubleshooting abilities.Adaptable and willing to learn new equipment, technology, software, and processes.Ability to read and interpret operating, maintenance, and procedure manuals.Ability to recognize when assistance is needed and communicate appropriately.Demonstrates professionalism, integrity, and a positive attitude.QualificationsHigh school diploma or equivalent required.Associate’s degree or equivalent from a two-year college or technical school preferred.Previous customer service experience required.Print-center, production printing, or equipment experience preferred but not required.Strong computer and technical aptitude.Must be willing and able to learn all equipment used within the TPS Print Center.May be required to take and pass a Core Basic Copier Technology Exam.Must be able to reliably work Monday through Friday, 7:00 AM–4:00 PM, including responsibility for opening the Print Center.Physical Demands & Working ConditionsThe physical demands described here are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position routinely uses computers, phones, printers, copiers, and other production equipment. Work may include standing, walking, bending, stooping, reaching, sitting, and lifting. The employee may regularly lift or move objects up to 25 pounds, frequently up to 50 pounds, and occasionally objects weighing more than 75 pounds with assistance. The position may involve exposure to moving mechanical parts, fumes or airborne particles, chemicals, and electrical equipment.