Printer Technician (Print Support Specialist)

MDA Edge; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in IT Services is seeking a Mid-Senior level professional to manage service requests and printer supply deliveries. The role involves driving to various locations, providing IT support, and ensuring excellent customer service. Ideal candidates will have experience with printers and IT knowledge, along with strong project management skills. Physical demands include lifting up to 50 lbs and walking.

Qualifications

• Experience in IT Help Desk support (hardware and application support).
• Technical training and certifications preferred.

Responsibilities

• Manage Service Now tickets and respond to service requests.
• Deliver supplies and support a hospital system.

Skills

Customer Service

Project Management

Technical Knowledge

Education

High School Diploma

Job description

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• Driving: This position requires driving a personal vehicle for service call visits and toner/supplies delivery.
• Interview Type: Virtual initially, followed by in-person interview for final candidate selection.
• You will be responsible for checking Service Now tickets and answering phone calls to respond to service requests and printer supply deliveries daily.
• Ideal candidates will have prior experience with printers and some network/IT knowledge.
• This role involves working with Ricoh printers, including moving desktop printers and delivering toner and consumables throughout a hospital system, including remote clinics.
• Requires lots of walking and the ability to lift up to 50 lbs.
• Driving a personal vehicle to remote locations is mandatory; parking is free.

Job Summary:

• Driving: as described above.
• Interview process: virtual first, then in-person.
• Responsibilities include managing Service Now tickets and responding to service requests and supply deliveries.
• Experience with printers and some network/IT knowledge preferred.
• Work involves moving printers, delivering supplies, and supporting a hospital system, including remote clinics.
• Physical demands include walking, lifting up to 50 lbs, and general mobility.

Key Requirements:

• High School Diploma or equivalent; additional education is a plus.
• Experience in IT Help Desk support (hardware and application support).
• Technical training and certifications, including client certifications, are preferred.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Strong project management and prioritization skills.
• Solid technical knowledge of networked and site-specific printers and related products.

Working Conditions and Demands:

• Primarily office environment with adequate lighting, ventilation, and moderate noise levels.
• Requires internal and external contact with colleagues, clients, vendors, and agencies.
• Work is diversified, with problem-solving based on past experiences and developing new solutions.
• Physical effort includes walking, standing, bending, reaching, and lifting objects under 20 lbs.
• Moderate dexterity needed for using basic tools, keyboards, and other equipment.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting