Printer Setup/Config

SmartRecruiters, Inc.; New York (NY); On-site; USD 16,000 - 23,000; Part time

Job summary

Global Channel Management in New York is seeking an entry-level account support role to assist with basic customer requirements, including copying, scanning, and printer setup. You will install printer drivers, map printers to PCs, and serve as the point of contact for equipment issues while logging jobs for billing and tracking.

The ideal candidate has at least 1 year of customer service experience, and familiarity with MS Office and MAC.

Qualifications

• Customer service experience of 1 year
• MAC familiarity
• MS Office proficiency

Responsibilities

• Deliver basic contracted customer requirements (copying, faxing, printing, scanning) and manage routine tasks
• Install printer drivers and map printers to PCs
• Log and track customer jobs and meter reads, maintain equipment inventory
• Coordinate Move/Add/Change (MAC) of office equipment/assets and act as a point of contact for equipment removal/delivery
• Escalate printer/network issues and monitor device configurations (IP, templates, access levels)
• Maintain uptime for copier fleet and perform basic equipment diagnostics and maintenance

Skills

Customer service

MAC

MS Office

Tools

Printer drivers

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Job Description

JOB FUNCTIONS:Possesses skills and competencies to deliver basic
contracted customer requirements (includes: copying, faxing, printing
and scanning functions) Tasks and activities are defined and routine
Download and install printer drivers on equipment Perform printer
mapping to PC Escalate printer network issues as appropriate Perform
configuration of devices (Enter IP address, scanning templates, User
access levels, Scan to File/Email, etc.) Monitor and apply patch updates
Point of contact for equipment support and service Perform basic
equipment problem diagnosis Clean and maintain office equipment as
needed Replace operator accessible parts and consumables Maintain
appropriate supply inventory Maintain agreed upon level of uptime for
copier fleet Collect and submit meter reads Track and coordinate the
Move/Add/Change (MAC) of office equipment/assets Point of contact for
equipment removal/delivery Point of contact to receive and
electronically log customer jobs Apply asset tags to office equipment
and update database Process and distribute incoming and outgoing faxes,
log for billing purposes Ability to lift up to 50 pounds

$14/HR

Qualifications

CUSTOMER SERVICE...........1 YEAR

MAC

MS OFFICE

Additional Information

All your information will be kept confidential according to EEO guidelines.