DocuCare

SmartRecruiters, Inc.; Austin (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Global Channel Management is seeking an on-site account support specialist for a 12-month term who can assist with customer service and equipment printing issues. The role includes lifting up to 50 pounds, following basic English instructions, and coordinating tasks to fulfill SOWs.

Ideal candidates will have 1-2 years of relevant experience in resolving customer and equipment printing issues, with basic troubleshooting skills and the ability to work with minimal supervision.

Qualifications

• Operational technical skills required.
• Customer service and communication abilities.
• Ability to manage multiple tasks and follow instructions.
• Basic equipment problem solving and diagnosis training provided.

Responsibilities

• Resolve customer and equipment printing issues; provide problem resolution and escalation as needed.
• Coordinate work tasks to ensure fulfillment of SOWs and track account information.

Skills

Operational tech skills

Customer service

Multitasking

Problem solving

Communication

Following instructions

Teamwork

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Job Description

Candidate Background: Skills, Knowledge and Abilities:

• Operational technical skills:
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

Qualifications

Candidate Background: Skills, Knowledge and Abilities:

• Operational technical skills:
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

Additional Information

$13/hr

12 MONTHS +