Printer Field Service Technician

Pacific Office Automation

Albuquerque (NM)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA Programs

Paid training and certification

Company vehicle

Company paid trips

Job summary

Pacific Office Automation is seeking a Printer Field Service Technician in Albuquerque, NM. This role involves troubleshooting and repairing office equipment, providing technical support, and ensuring customer satisfaction. Candidates should have relevant certifications and strong mechanical aptitude. Join a company that values diversity and offers great benefits, including medical insurance and paid training.

Qualifications

Certification and/or hands-on experience with office equipment product lines is required.
Must have strong ethics and work as an effective team member.
A self-starter with the ability to work extra hours as necessary.

Responsibilities

Troubleshooting and repairing office equipment like copiers and printers.
Providing high-quality technical support to customers.
Communicating with customers to ensure satisfaction.

Skills

Excellent communication skills

Strong customer service skills

Mechanical aptitude

Troubleshooting skills

Computer literacy

Education

Certification in office equipment repair

Job description

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Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking for Printer Field Service Technician to join our service team in the Albuquerque, NM area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all Albuquerque and surrounding areas.

Essential Job Duties

Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
Providing high-quality technical support to our customer base
Communicating with customers to ensure satisfaction
Developing options to solve unusual problems
Managing time, resources, and territorial considerations

Qualifications

Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.
(Certification and/or hands-on experience with one or more of these product lines is required.)
Excellent communication skills, verbal and written; strong customer service skills.
Strong relationship management skills with customers, vendors and employees within the company required.
Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
Must have strong ethics and work as an effective, collaborative team member.
Strong Computer literacy - Fiery / controller experience is a plus.
A self-starter with the ability to work extra hours as necessary and during peak periods.
Mechanical and Electrical Mindset

Benefits

Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Paid training and certification
Company vehicle
Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Seniority level