Printer & Copier Hardware Helpdesk Specialist

appliedinnovation; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM in Grand Rapids, MI. You will provide phone-based technical support, diagnosing and resolving printer and copier hardware issues with a focus on speed and accuracy.

The ideal candidate will have strong troubleshooting and communication skills, experience supporting various printer brands, and a commitment to exceptional customer service.

Qualifications

• Strong knowledge of printer, copier, and multifunction device hardware.
• Proven troubleshooting and problem-solving skills for printer/copier hardware and software.
• Experience supporting a variety of printer and copier manufacturers and models.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Independent work capability with minimal supervision.
• Proficiency with Microsoft Office and ticketing or CRM systems.
• Understanding of the organization’s core values.

Responsibilities

• Provide phone-based technical support for printer and copier hardware issues.
• Diagnose, troubleshoot, and resolve printer, copier, and multifunction device problems remotely.
• Guide customers through repair procedures, maintenance tasks, and operational troubleshooting.
• Document support interactions and resolutions accurately in the ticketing system.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain high customer satisfaction through timely, professional support.
• Stay current on printer and copier technologies and troubleshooting techniques.
• Collaborate with internal teams to identify recurring issues and suggest improvements.
• Assist in developing and maintaining technical documentation and knowledge base articles.
• Meet established SLAs and performance expectations.
• Perform other duties as assigned.

Skills

Printer hardware

Troubleshooting

Customer service

Multi-brand support

Communication

Task prioritization

Education

High School Diploma

Canon/Ricoh certifications (preferred)

Tools

Ticketing system

Microsoft Office

Job description

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM in Grand Rapids, MI. You will provide phone-based technical support, diagnosing and resolving printer and copier hardware issues with a focus on speed and accuracy.

The ideal candidate will have strong troubleshooting and communication skills, experience supporting various printer brands, and a commitment to exceptional customer service.