Printer & Copier Tech Support Specialist

appliedinnovation; South Bend (IN); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Competitive pay

Paid holidays & PTO

Benefits package

401(k) match

Job summary

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. In this role, you will provide phone based technical support, helping customers diagnose and resolve printer and copier hardware issues quickly and effectively.

The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.

Qualifications

• High school diploma or equivalent required.
• Experience with printer/copier hardware and software a plus.
• Canon/Ricoh certifications preferred but not required.

Responsibilities

• Provide phone-based technical support for printer and copier hardware issues.
• Diagnose and troubleshoot printer, copier, and multifunction device problems remotely.
• Guide customers through repair procedures and maintenance tasks.
• Document interactions and resolutions in the ticketing system.
• Escalate complex issues to technical teams when needed.
• Maintain high customer satisfaction through professional support.
• Stay current on printer technologies and troubleshooting techniques.
• Collaborate with internal teams to identify recurring issues and improve processes.
• Contribute to technical documentation and knowledge base articles.
• Meet SLAs and performance expectations.

Skills

Printer hardware

Troubleshooting

Customer service

Phone-based support

Communication skills

Education

High School Diploma

Canon/Ricoh certifications

Tools

Ticketing system

Microsoft Office

Job description

Applied Innovation is seeking a dependable Printer Hardware Helpdesk Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. In this role, you will provide phone based technical support, helping customers diagnose and resolve printer and copier hardware issues quickly and effectively.

The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service.