Print Solutions Team Lead — Retail Sales

Staples, Inc.; Plaistow (NH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Retail discounts

Job summary

Staples, Inc. is seeking Print Supervisors to lead a team in delivering total print and marketing solutions. You will drive results, engage customers, and coach associates in exceptional service within a collaborative, fast-paced retail culture.

Immediate hiring is noted. Eligible candidates will direct a team, manage multiple priorities, and leverage tools like Salesforce.com while maintaining high standards for quality and integrity.

Qualifications

• Ability to work a flexible schedule based on store needs.
• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs).
• Attention to detail and keen eye for noticing quality issues.
• Experience overcoming objections and engaging with customers to understand their needs.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions.
• Drive customer satisfaction by focusing on customer engagement, quality, and the community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales & margin.
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction.
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships.
• Be flexible to perform other duties as assigned.

Skills

Flexible schedule

Team supervision

Basic computer skills

Attention to detail

Customer engagement

Collaboration

Conflict management

Integrity

Lifting 10-50 lbs

Tools

Salesforce.com

Microsoft Word

Job description

Staples, Inc. is seeking Print Supervisors to lead a team in delivering total print and marketing solutions. You will drive results, engage customers, and coach associates in exceptional service within a collaborative, fast-paced retail culture.

Immediate hiring is noted. Eligible candidates will direct a team, manage multiple priorities, and leverage tools like Salesforce.com while maintaining high standards for quality and integrity.