Print & Shipping Solutions Specialist

FedEx Office; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

FedEx Office in Dallas seeks a Store Consultant to deliver a positive customer experience by using consultative skills to understand needs and offer solutions. You will take orders, provide pricing, and guide customers through printing, signs & graphics, and shipping options, while managing the production queue and store operations.

The role requires ability to stand, lift, and work in a fast-paced environment, with a focus on accuracy, teamwork, and excellent verbal and written communication

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.

Skills

Communication skills

Education

High school diploma or equivalent

Job description

FedEx Office in Dallas seeks a Store Consultant to deliver a positive customer experience by using consultative skills to understand needs and offer solutions. You will take orders, provide pricing, and guide customers through printing, signs & graphics, and shipping options, while managing the production queue and store operations.

The role requires ability to stand, lift, and work in a fast-paced environment, with a focus on accuracy, teamwork, and excellent verbal and written communication